Support Services
TIBCO's customer support group is dedicated to maximizing client success by resolving technical issues in a timely manner, no matter when or where they occur. With support centers around the world, our regional staffing and "follow the sun" model means that we're there for our customers when they need us. The TIBCO Support Web site is always available.
- U.S Support Centers: Cambridge, Chapel Hill, Chicago, Palo Alto
- International Support Centers: Bangalore, London, Sydney, Tokyo
Partnering for Success
TIBCO's customer support group takes a partnership approach to project implementation and problem solving. Support engineers draw from their own product knowledge, as well as from the customers domain expertise, to help meet the customer's objectives. These highly-skilled support engineers are well-versed not only in TIBCO technologies, but also in a broad spectrum of third-party platforms and applications.
Features
- Available when you need us, 24x7x365, worldwide
- A range of customizable support programs designed to meet your requirements and scale with the growing needs of your enterprise
- TIBCO Support Web provides real-time visibility into services requests
- Partnership philosophy combines TIBCO and customer expertise to build long-term relationships
- Defined escalation process ensures timely resolution of even the most difficult problems
Maintenance Program Guide
The purpose of the Maintenance Program Guide is to describe TIBCO's maintenance policies, terms and service levels, which reflect TIBCO's commitment to provide each customer with world-class maintenance services that complement TIBCO's comprehenisve set of standards-based software.
Learn what to do first to get the most out of TIBCO's support services.
To request more information, contact us. To reach a sales representative in the U.S. or Canada, call 800-420-8450. For an international sales representative, call one of our worldwide offices .
